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Get disputes

GET https://{domainname}/v1/{merchantId}/payments/{paymentId}/disputes

Payments

The payments REST services allow you to initiate a payment, retrieve the payment details or perform specific actions like refunding or requesting capture of a payment. A payment is identified by its paymentId. Some payment products allow a two step approach allowing you to control when the authorization takes place separate from when the funds are actually captured.

Request

Retrieves the disputes created for a given payment, if any.

Request example

SDK: Ruby

This scenario you will probably use the most

  • response = client.v1.merchant('merchantId').payments.disputes('paymentId')

Responses

A list of the disputes created for the given payment.

Response 200 - OKDisputesResponse

The response contains a list of disputes associated with a payment. This list can be empty if there are no disputes for this specific payment.

Properties
Property Type Required Details
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Description

Array containing disputes and their characteristics.
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Description

All items in the dispute response.
  • SDK Object type
    Dispute
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Description

This property contains the creationDetails and default information regarding a dispute.
  • SDK Object type
    DisputeOutput
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Description

Object containing amount and ISO currency code attributes
  • SDK Object type
    AmountOfMoney
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Description

Amount in cents and always having 2 decimals
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Description

Three-letter ISO currency code representing the currency for the amount
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Description

The name of the person on your side who can be contacted regarding this dispute.
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Description

Object containing various details related to this dispute’s creation.
  • SDK Object type
    DisputeCreationDetail
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Description

The date and time of creation of this dispute, in yyyyMMddHHmmss format.
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Description

The originator of this dispute, which is either Worldline or you as our client.
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Description

The user account name of the dispute creator.
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Description

The email address of the contact person.
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Description

An array containing all files related to this dispute.
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  • SDK Object type
    HostedFile
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Description

The name of the file.
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Description

The size of the file in bytes.
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Description

The type of the file.
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Description

The numeric identifier of the file.
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Description

A collection of reference information related to this dispute.
  • SDK Object type
    DisputeReference
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Description

The merchant’s order ID of the transaction to which this dispute is linked.
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Description

Your (unique) reference for the transaction that you can use to reconcile our report files.
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Description

Payment Reference generated by WebCollect.
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Description

The numerical identifier of the Service Provider (Acquirer).
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Description

The Service Provider’s reference.
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Description

The email address to which the reply message will be sent.
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Description

The message sent from you to Worldline.
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Description

The return message sent from the GlobalCollect platform to you.
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Description

Dispute ID for a given merchant.
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Description

The ID of the payment that is being disputed.
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Description

Current dispute status.
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Description

This property contains the output for a dispute regarding the status of the dispute.
  • SDK Object type
    DisputeStatusOutput
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Description

Flag indicating if the payment can be cancelled
  • true
  • false
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Description

Highlevel status of the payment, payout or refund with the following possible values:
  • CREATED - The transaction has been created. This is the initial state once a new payment, payout or refund is created. This category groups the following statuses:
    • CREATED
  • PENDING_PAYMENT: The payment is waiting on customer action. This category groups the following statuses:
    • PENDING_PAYMENT
    • REDIRECTED
  • ACCOUNT_VERIFIED: The account has been verified. This category groups the following statuses:
    • ACCOUNT_VERIFIED
  • PENDING_MERCHANT: The transaction is awaiting approval to proceed with the payment, payout or refund. This category groups the following statuses:
    • PENDING_APPROVAL
    • PENDING_COMPLETION
    • PENDING_CAPTURE
    • PENDING_FRAUD_APPROVAL
  • PENDING_CONNECT_OR_3RD_PARTY: The transaction is in the queue to be processed. This category groups the following statuses:
    • AUTHORIZATION_REQUESTED
    • CAPTURE_REQUESTED
    • PAYOUT_REQUESTED
    • REFUND_REQUESTED
  • COMPLETED: The transaction has completed. This category groups the following statuses:
    • CAPTURED
    • PAID
    • ACCOUNT_CREDITED
    • CHARGEBACK_NOTIFICATION
  • REVERSED: The transaction has been reversed. This category groups the following statuses:
    • CHARGEBACKED
    • REVERSED
  • REFUNDED: The transaction has been refunded. This category groups the following statuses:
    • REFUNDED
  • UNSUCCESSFUL: The transaction has been rejected or is in such a state that it will never become successful. This category groups the following statuses:
    • CANCELLED
    • REJECTED
    • REJECTED_CAPTURE
    • REJECTED_CREDIT

Please see Statuses for a full overview of possible values.
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Description

Numeric status code of the legacy API. It is returned to ease the migration from the legacy APIs to Worldline Connect. You should not write new business logic based on this property as it will be deprecated in a future version of the API. The value can also be found in the GlobalCollect Payment Console, in the Ogone BackOffice and in report files.
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Description

Date and time of payment
Format: YYYYMMDDHH24MISS

Response example

SDK: Ruby

This scenario you will probably use the most

  • {
    "disputeOutput" : {
        "amountOfMoney" : {
            "amount" : 1234,
            "currencyCode" : "EUR"
        },
        "contactPerson" : "Wile E. Coyote",
        "creationDetails" : {
            "disputeCreationDate" : "20181218035202"
        },
        "emailAddress" : "wile.e.coyote@acmelabs.com",
        "files" : [ ],
        "reference" : {
            "paymentReference" : "0",
            "providerId" : "1000000071"
        },
        "replyTo" : "wile.e.coyote@acmelabs.com",
        "requestMessage" : "This is the message from the merchant to GlobalCollect"
    },
    "id" : "821",
    "paymentId" : "000000170100001958950000100001",
    "status" : "DRAFT",
    "statusOutput" : {
        "isCancellable" : false,
        "statusCode" : 500,
        "statusCodeChangeDateTime" : "20181218035202"
    }
}

Response 404 - Not foundErrorResponse

The requested payment does not have any associated disputes.

Properties
Property Type Required Details
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Description

Unique reference, for debugging purposes, of this error response
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Description

List of one or more errors
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Description

Contains detailed information on one single error.
  • SDK Object type
    APIError
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Description

Category the error belongs to. The category should give an indication of the type of error you are dealing with. Possible values:
  • CONNECT_PLATFORM_ERROR - indicating that a functional error has occurred in the Connect platform.
  • PAYMENT_PLATFORM_ERROR - indicating that a functional error has occurred in the Payment platform.
  • IO_ERROR - indicating that a technical error has occurred within the Connect platform or between Connect and any of the payment platforms or third party systems.
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Description

Error code
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Description

HTTP status code for this error that can be used to determine the type of error
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Description

ID of the error. This is a short human-readable message that briefly describes the error.
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Description

Human-readable error message that is not meant to be relayed to customer as it might tip off people who are trying to commit fraud
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Description

Returned only if the error relates to a value that was missing or incorrect.
Contains a location path to the value as a JSonata query.
Some common examples:
  • a.b selects the value of property b of root property a,
  • a[1] selects the first element of the array in root property a,
  • a[b='some value'] selects all elements of the array in root property a that have a property b with value 'some value'.
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Description

ID of the request that can be used for debugging purposes

Response example

SDK: Ruby

This scenario you will probably use the most

  • {
    "errorId" : "5c3712a9b48a7483433aa2b5a289c95d",
    "errors" : [
        {
            "code" : "310404100",
            "id" : "DISPUTE_DATA_NOT_FOUND",
            "category" : "DISPUTE_SERVICE_ERROR",
            "message" : "No dispute found for merchantId and dispute id",
            "httpStatusCode" : 404
        }
    ]
}